Willful
<wil-full>
headstrong; uncooperative; adamant;
being stubborn and unwilling to cooperate.
The willful boy refused to share his toys with the other children.
Memory trick:
willful reminds of "will full".
we don't cooperate when we are filled with will.
At work:
You must be patient with a willful customer. Solve their problem and win a customer for life.
(c) 2016 E. Carruthers
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